Level 2 Certificate in Awareness of Mental Health Problems

The Focus Awards Level 2 Certificate in Awareness of Mental Health Problems (RQF) is aimed at those learners who work, or wish to work, in the mental health arena.

The Focus Awards Level 2 Certificate in Awareness of Mental Health Problems (RQF) aims to provide learners with knowledge and understanding across a range of mental health awareness principles. The qualification covers a range of mental health issues, including general mental health, stress, anxiety, depression, phobias, dementia, and other conditions which may significantly affect the mental health of a person.

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Level 2 Diploma in Customer Service

The Focus Awards Level 2 Diploma in Customer Service (RQF) is aimed at those learners who currently deal with customers on a daily basis and recognise that employment in the customer service sector involves a diverse range of functions, tasks, and activities that are constantly developing and changing.

The Focus Awards Level 2 Diploma in Customer Service (RQF) will help to develop customer service knowledge and equip learners to understand how to deal with day-to-day interactions with customers sensitively, respectfully, effectively, and with a focus on quality.

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Level 2 Certificate in Counselling Skills

The Focus Awards Level 2 Certificate in Counselling Skills (RQF) is aimed at those who wish to develop their knowledge and skills in engaging in, and applying the use of counselling skills, to a helping relationship.


This qualification will give learners knowledge and understanding of theoretical approaches to counselling, how counselling skills can be applied in a helping relationship, the concepts of diversity and ethics, and reflective practice.

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Level 2 Diploma in Business Administration

The Focus Awards Level 2 Diploma in Business Administration (RQF) is intended for those who wish to work in a business environment with responsibility for administrative support.

Learners undertaking this qualification will be able to understand how to communicate in a business environment, the principles of the provision of administration services, the principles of business document production and information management, employer organisations, the effective management of personal performance and development, and how to develop working relationships.

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Level 2 NVQ Certificate in Customer Service

The Focus Awards Level 2 NVQ Certificate in Customer Service (RQF) is aimed at those learners who currently undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks, and activities that are constantly developing and changing. This qualification is approved by the CfA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.

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Level 2 Certificate in Customer Service

The Focus Awards Level 2 Certificate in Customer Service (RQF) is aimed at those learners working, or preparing to work, within a customer service role.

The Focus Awards Level 2 Certificate in Customer Service (RQF) will help to develop customer service knowledge and provide learners with a basic understanding of how to carry out day-to-day interactions with customers sensitively, respectfully, effectively, and with a focus on quality.

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Level 3 Certificate in the Principles of Business and Administration

The Focus Awards Level 3 Certificate in the Principles of Business and Administration (RQF) aims to provide learners with knowledge and understanding across a range of business and administrative principles.

The Focus Awards Level 3 Certificate in the Principles of Business and Administration (RQF) is aimed at those learners who work, or wish to work, in a business and administrative environment.

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Level 3 Diploma in Business Administration

The Focus Awards Level 3 Diploma in Business Administration (RQF) is aimed at learners in administrative roles, whether that involves working in a team environment or as a personal assistant. The qualification is also aimed at those learners working in a supervisory role or for those who may wish to develop administrative systems, as well as those in customer-facing roles. It will provide learners with the skills, knowledge, understanding, and competence to work in a business and administration environment.

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Level 3 Diploma in Customer Service

The Focus Awards Level 3 Diploma in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector and those currently working in a customer service role.

The Focus Awards Level 3 Diploma in Customer Service (RQF) aims to provide learners with the skills and knowledge required to organise and deliver customer service, resolve customer problems, understand customers, and customer retention. Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills.

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